Changee's Law Enforcement Requests Handling Guidelines. Restricted to government and law enforcement agencies only.

1. INTRODUCTION

If necessary, Changee will respond to requests from authorized law enforcement personnel with confirmed credentials. We will evaluate each case and provide assistance in each individual instance in accordance with the applicable Terms of Service, our Privacy Policy, and any relevant laws and regulations. This Law Enforcement Requests Handling Guidelines explain how authorized personnel from law enforcement agencies can reach out to us and engage with us to request information about Changee customers.

2. LAW ENFORCEMENT REQUESTS

We are accountable for processing law enforcement requests from all jurisdictions in accordance with our Terms of Service, our Privacy Policy, and any applicable laws and regulations. If you are an authorized law enforcement official, please direct all Changee law enforcement requests to [email protected]. We make every effort to promptly respond to emails. If you do not receive a response from us, please check your emails "Spam" folder. If applicable, when involving cross-border law enforcement agencies, please refer to the relevant applicable documents related to mutual legal assistance treaties in your request.

3. REQUIRED INFORMATION

• Name of the law enforcement agency;
• For us to review a request, law enforcement personnel should submit it to us:
  
  From an email address with an official government domain, accompanied by documentary evidence of personal credentials as a representative of the law enforcement agency making the request (e.g., a photo of the authorized personnels badge).
  
  Clearly stating the specific requested actions or questions in the "Subject" line.
  
  Including a signed court order and/or official letter from the law enforcement agency specifying:
  
  Full name of the law enforcement agency and its legal authority to make such requests in collaboration with the courts of the proper jurisdiction, along with supporting documentary evidence.
  
  Official contact information (email address and/or phone number).
  
  A chronological overview of the alleged incident under investigation, including significant facts, and, where possible:
  
  All affected wallet addresses and transaction hashes ("TXID") starting from the first transaction complained about by the alleged victim ("First Transaction") to how this transaction is traced to Changee.
  
  For complex cases, provide the total sum (in tokens and approximate value in USD) and include a breakdown for our understanding.
  
  Your investigation findings to date, including information about the alleged perpetrator and circumstances persuading the alleged victim to carry out the First Transaction.
  
  All requests and attachments must be submitted in English.
  
  Additionally, all relevant wallet addresses and transaction hashes must be provided in a text document or copy-pasteable PDF format.